Legal

Privacy Policy

How Vero collects, uses, stores, and protects your personal information when you use our eSIM and virtual number services.

Last updated: August 5, 2026

1. Introduction

Vero ("Vero", "we", "us", or "our") provides global eSIM data plans and temporary virtual phone numbers through our website and applications.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and the rights available to you. By using our services, you acknowledge that you have read this policy.

2. Information we collect

We may collect the following categories of information:

Account information such as name, email address, password hash, and account preferences.
Billing and transaction data including payment method details processed by our payment partners, purchase history, invoices, and refund records.
Service usage data such as eSIM activations, data consumption, virtual number assignments, SMS logs, and support interactions.
Device and technical data including IP address, browser type, operating system, device identifiers, and diagnostic logs.
Communications you send to us, including support tickets, feedback, and survey responses.
Cookie and analytics data as described in our Cookie Policy.

3. How we use your information

We use personal data to:

Provide, activate, and maintain eSIM and virtual number services.
Process payments, prevent fraud, and manage billing and refunds.
Deliver customer support and respond to inquiries.
Send service-related notices such as activation confirmations, plan expiry reminders, and security alerts.
Improve our products, troubleshoot issues, and analyze site performance where permitted.
Comply with legal obligations, enforce our Terms of Service, and protect the rights and safety of users.

4. Legal bases for processing

Where applicable under GDPR and similar laws, we rely on one or more of the following legal bases: performance of a contract, legitimate interests (such as fraud prevention and product improvement), compliance with legal obligations, and consent where required (for example, non-essential cookies or marketing communications).

6. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including providing services, meeting legal and accounting requirements, resolving disputes, and enforcing agreements. Retention periods vary depending on the type of data and applicable law.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International transfers

Vero operates globally. Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms to protect transferred data.

9. Your privacy rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal exceptions.
Object to or restrict certain processing activities.
Receive a portable copy of data you provided to us.
Withdraw consent where processing is based on consent.
Lodge a complaint with your local data protection authority.

10. Children

Vero services are not directed to individuals under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Contact us

For privacy-related requests or questions, contact us at privacy@Vero.com. We will respond within the timeframe required by applicable law.